This post is only for kim woods

 Need a Discussion Post of Datatronics Case Study in APA format with 4 citations and 4 references in 500-700 words with no plagarism 

Discuss, comment, and reply.  Original posts and participation graded.

Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.

Describe your top ideas for Matt to present to Joel next week.

How would Matt get Joel to support his ideas?