Case Study 4 18

Question Description

• Define SCM and how it can benefit Zappos. (1 Mark)
• Explain CRM and why Zappos would benefit from the implementation of a CRM system. (1 Mark)
• Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation. (1 Mark)
• Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers. (1 Mark)
• Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction. (1 Mark)
• i need a powerpoint for this paper